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Frequently Asked Questions

Find answers to common questions about our products and services

Rewards

Join our rewards program to earn 1 point for every $1 spent. Every 10 points unlock $1 off your future purchases, providing an instant 10% value back. Higher-tiered members enjoy elevated rewards, receiving up to 15% in savings.

Rewards

As a registered Waffle Rewards member, you gain full access to your purchase history, current points balance, and reward redemption records. Please visit the Rewards page for detailed instructions.

General

Our opening hours varies by location. Please refer to our Cafe Locations.

Products

We offer a curated selection of coffee and ceremonial-grade matcha, available as dine-in beverages, takeaway cups, and retail bags for home brewing. Caramel, Ichigo (Strawberry), Yuzu, Kuro Goma (Black Sesame) and Chocolate sauces are developed in-house and freshly prepared.

Reservations

Certainly! Please make a reservation via Google Maps and we look forward to receive you.

Delivery

Standard delivery takes 3–5 business days. Express options are available at checkout. Orders placed before 2 pm on weekdays are dispatched the same day.

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